CHECK IN:
"Would you be interested in upgrading to business class?"
PAL:
"Yeah, why not...?"
CHECK IN:
"Brilliant. Give me a moment while I just sort that out for you..."
(CHECK IN TAPS AWAY AT KEYBOARD)
CHECK IN (NONPLUSSED):
"...it says here that you've booked a vegetarian meal..."
PAL:
"Naturally, being a vegetarian means one generally does book a vegetarian meal."
CHECK IN:
"I'm sorry, but you won't be able to upgrade."
PAL:
"WHAT!!!"
CHECK IN:
"I'm sorry. There is a space for you..."
PAL:
"Then what's the problem?"
CHECK IN:
"It's just that if we upgrade you to business class, someone in standard class will be forced to have the vegetarian meal you pre-booked. Sorry about that. Enjoy your flight. Next!"
PAL:
"What about if I just have the standard class meal?"
CHECK IN:
"Can't be done, Sir. The meals in business and standard are served by different staff from different galleys. Have a nice day."